Building teams and systems that run better—every shift.
I’m Jonah Gorham, an operations leader focused on creating repeatable processes, developing people, and improving guest experience through practical systems and strong execution.
Location: Corona, CA • Open to roles in operations leadership, process improvement, and performance systems.
Quick Snapshot
- Designing systems that simplify execution
- Training leaders and building accountability
- Improving speed, service, and consistency
About
Operations leader with deep experience in high-volume restaurant execution and the systems that support it. I specialize in turning messy, inconsistent work into clear playbooks: simple standards, strong training, visible scoreboards, and feedback loops that make performance predictable. My goal is to build cultures where people grow and guests feel it.
Experience
- Lead daily operations with an emphasis on team readiness, throughput, and guest experience.
- Coach and develop leaders through consistent expectations, routines, and accountability.
- Drive operational excellence through process refinement and performance tracking.
- Designed and improved operational systems to reduce friction and increase consistency.
- Standardized workflows, documentation, and training routines across the team.
- Partnered with leadership to identify bottlenecks and implement scalable solutions.
- Supported performance initiatives through coaching, observation, and operational guidance.
- Helped reinforce standards and consistency across guest-facing and back-of-house routines.
- Progressed through increasing responsibility: Team Member → Team Leader → Director-level roles.
- Built strong fundamentals in service, training, and operational execution.
Want this to feel “premium”? Send me 5–10 real metrics or wins and I’ll rewrite these bullets to be sharply quantified.
Skills
Education
- Strong foundation in analytical thinking, incentives, and performance measurement.
- Applied business problem-solving mindset to operational systems and leadership.